Mobile Tech & Service Specialist

tmobile; North Haven (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment.

The role emphasizes customer service and sales to provide personalized device and service solutions using digital tools to illustrate network coverage and benefits. Expect to complete training to gain product knowledge, services, systems, and processes for effective customer support.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Must be legally eligible to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and addressing their technology and service needs in a fast-paced environment.

The role emphasizes customer service and sales to provide personalized device and service solutions using digital tools to illustrate network coverage and benefits. Expect to complete training to gain product knowledge, services, systems, and processes for effective customer support.