Mobile Tech & Service Specialist

T-Mobile; Santa Fe (NM); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

At T-Mobile, a Retail Associate engages customers and guides them through technology and service options in a fast-paced store setting, building product knowledge and using digital tools to demonstrate plans and features.

Success hinges on strong customer service, problem solving, and teamwork, with on-the-job training, competitive base pay, incentives, and access to comprehensive benefits that support work-life balance and career growth.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Legal work status (US)

Education

High School Diploma/GED

Job description

At T-Mobile, a Retail Associate engages customers and guides them through technology and service options in a fast-paced store setting, building product knowledge and using digital tools to demonstrate plans and features.

Success hinges on strong customer service, problem solving, and teamwork, with on-the-job training, competitive base pay, incentives, and access to comprehensive benefits that support work-life balance and career growth.