Mobile Tech & Service Specialist – Growth & Benefits

T-Mobile; East Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, learn product details, and recommend service plans. The role emphasizes developing skills in customer interaction, digital tool usage, and service offerings while supporting the shopping journey.

The position requires a High School Diploma or GED and offers opportunities for training and career growth within the company’s extensive benefits program.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months experience in customer service or sales

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, learn product details, and recommend service plans. The role emphasizes developing skills in customer interaction, digital tool usage, and service offerings while supporting the shopping journey.

The position requires a High School Diploma or GED and offers opportunities for training and career growth within the company’s extensive benefits program.