Mobile Tech & Service Specialist

T-MOBILE USA, Inc.

Federal Way (WA)

On-site

USD 24,000 - 35,000

Full time

2 days ago

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Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to help customers in a fast-paced retail environment. You will learn product knowledge, demonstrate technology solutions, and guide shoppers through their service plans, building strong relationships and ensuring a positive experience.

This role emphasizes customer service, digital tool usage, and teamwork across channels. Applicants should have a High School diploma and at least six months of customer service or sales experience; legal work

Qualifications

High School Diploma or GED required.
6 months of customer service or sales experience preferred.
Legally authorized to work in the United States.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Also responsible for other duties/projects as assigned by business management as needed.