Mobile Tech & Service Expert

T-Mobile; North Olmsted (OH); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

College coaching

Disability insurance

Life insurance

Long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter benefits

Transit programs

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide customers through technology and service options. You’ll develop skills in customer interaction, digital tool usage, and service plan recommendations to drive satisfaction and loyalty.

Role emphasizes teamwork, training completion, and contributing to a positive shopping experience. Benefits include broad pay structure, stock exposure, and comprehensive rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide customers through technology and service options. You’ll develop skills in customer interaction, digital tool usage, and service plan recommendations to drive satisfaction and loyalty.

Role emphasizes teamwork, training completion, and contributing to a positive shopping experience. Benefits include broad pay structure, stock exposure, and comprehensive rewards.