Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Sunnyside (WA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) with matching

Paid time off and holidays

Medical, dental, vision insurance

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and recommend service plans. You will use digital tools to demonstrate coverage and features and collaborate with teammates to ensure a seamless shopping experience.

Requirements include a High School Diploma or GED and 6 months of sales or customer service experience. The role offers full-time hours, comprehensive benefits, and opportunities for growth within the

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Strong communication and problem-solving skills essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Problem solving

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and recommend service plans. You will use digital tools to demonstrate coverage and features and collaborate with teammates to ensure a seamless shopping experience.

Requirements include a High School Diploma or GED and 6 months of sales or customer service experience. The role offers full-time hours, comprehensive benefits, and opportunities for growth within the