Mobile Tech & Service Specialist

T-Mobile; Woodburn (KY); On-site; USD 55,104,000 - 63,370,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Discounts

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with devices and services in a fast‑paced environment. You will build proficiency in customer service and sales to deliver personalized technology solutions.

The role uses digital tools to demonstrate coverage, completes required training, and contributes to a seamless customer experience. Benefits include base pay, training pay, annual stock grants, 401(k), and stock purchase plans.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with devices and services in a fast‑paced environment. You will build proficiency in customer service and sales to deliver personalized technology solutions.

The role uses digital tools to demonstrate coverage, completes required training, and contributes to a seamless customer experience. Benefits include base pay, training pay, annual stock grants, 401(k), and stock purchase plans.