Mobile Tech & Customer Solutions Specialist

T-MOBILE USA, Inc.; Yakima (WA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build relationships, demonstrate network coverage with digital tools, and guide customers to personalized device and service solutions. The role emphasizes customer service, sales, and completing training to stay knowledgeable on products and processes.

Qualifications

• Proven ability to assist customers and sell solutions in a retail setting.
• Strong communication to explain products and benefits clearly.
• Comfort with multitasking in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Engaging people

Teamwork

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build relationships, demonstrate network coverage with digital tools, and guide customers to personalized device and service solutions. The role emphasizes customer service, sales, and completing training to stay knowledgeable on products and processes.