Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Spring (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) and stock grants

Paid time off & holidays

Employee discounts on mobile service &

Home internet discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions with digital tools, and assist customers throughout their shopping journey, aiming to boost satisfaction and loyalty through personalized service and seamless support.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Customer Problem Solving

Engaging People

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions with digital tools, and assist customers throughout their shopping journey, aiming to boost satisfaction and loyalty through personalized service and seamless support.