Mobile Tech & Service Specialist

T-Mobile; Prairie du Chien (WI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. in the United States is seeking a Mobile Associate to support retail operations by engaging customers and guiding technology and service needs throughout their shopping journey.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools. The package includes hourly pay, training pay, a stock grant, employee stock purchase plan, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Willingness to work in the United States and meet program requirements.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Assist with additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in the United States is seeking a Mobile Associate to support retail operations by engaging customers and guiding technology and service needs throughout their shopping journey.

You will build product knowledge, demonstrate solutions, and develop skills in customer interaction and digital tools. The package includes hourly pay, training pay, a stock grant, employee stock purchase plan, and comprehensive benefits.