Mobile Tech & Service Specialist

T-Mobile; Willow Point (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile US, Inc. is seeking a team-oriented associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide shoppers through the purchasing journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, use of digital tools, and collaboration with cross-channel teams. A High School Diploma or GED is required, with retail sales experience preferred.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile US, Inc. is seeking a team-oriented associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate features, and guide shoppers through the purchasing journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, use of digital tools, and collaboration with cross-channel teams. A High School Diploma or GED is required, with retail sales experience preferred.