Mobile Tech & Service Specialist

T-Mobile; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Mobile service discounts

Job summary

At T-Mobile US Inc., a dynamic retail employer, the Mobile Associate role supports customers by guiding their technology and service choices in a fast-paced store environment. You will build product knowledge, demonstrate network features, and assist customers from in-store browsing to plan selection.

Successful candidates will have a High School Diploma or GED, at least 6 months in customer service or retail sales, and strong communication and problem-solving skills.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication, problem solving, and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

At T-Mobile US Inc., a dynamic retail employer, the Mobile Associate role supports customers by guiding their technology and service choices in a fast-paced store environment. You will build product knowledge, demonstrate network features, and assist customers from in-store browsing to plan selection.

Successful candidates will have a High School Diploma or GED, at least 6 months in customer service or retail sales, and strong communication and problem-solving skills.