Mobile Tech & Service Specialist

T-Mobile US Inc.; Revere (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Commuter benefits

Discounts on mobile service

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment.

You will engage customers, demonstrate technology and service options, and guide shoppers through the purchasing journey while building product knowledge and digital tool proficiency. Successful candidates will have at least a high school diploma, strong communication skills, and the ability to multitask in a dynamic setting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Service

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment.

You will engage customers, demonstrate technology and service options, and guide shoppers through the purchasing journey while building product knowledge and digital tool proficiency. Successful candidates will have at least a high school diploma, strong communication skills, and the ability to multitask in a dynamic setting.