Mobile Tech & Service Specialist

T-Mobile US Inc.; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to assist customers in a fast-paced retail setting, building product knowledge and recommending service plans while engaging customers throughout their shopping journey.

Responsibilities include demonstrating technology, using digital tools, and collaborating with teams to ensure a seamless customer experience. High school diploma required; retail sales experience preferred.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to assist customers in a fast-paced retail setting, building product knowledge and recommending service plans while engaging customers throughout their shopping journey.

Responsibilities include demonstrating technology, using digital tools, and collaborating with teams to ensure a seamless customer experience. High school diploma required; retail sales experience preferred.