Mobile Tech & Service Specialist

T-Mobile US Inc.; Baltimore (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Employee stock grants and ESPP

Paid time off and holidays

Tuition assistance and coaching

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers from shopping to purchase.

The role focuses on customer interaction, digital tool usage, and service plan recommendations, with emphasis on delivering exceptional experiences and loyalty.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers from shopping to purchase.

The role focuses on customer interaction, digital tool usage, and service plan recommendations, with emphasis on delivering exceptional experiences and loyalty.