Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Brownsville (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) and stock grants

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology and service plans, and guide shoppers through their purchase journey.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience. Requirements include a High School Diploma or GED and at least 6 months of customer service or sales in retail; legal eligibility to work in the U.S.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service or sales experience in retail preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology and service plans, and guide shoppers through their purchase journey.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience. Requirements include a High School Diploma or GED and at least 6 months of customer service or sales in retail; legal eligibility to work in the U.S.