Mobile Tech & Service Specialist

T-Mobile US Inc.; Santa Ana (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment. You will develop product knowledge, demonstrate technology solutions, and guide shoppers through service plans and devices, aiming to deliver a personalized experience.

The role emphasizes customer interactions, digital tool usage, and teamwork across channels. 6 months of customer service or sales experience is preferred, and high school diploma or GED is required. Travel is no.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in Retail (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer interaction

Sales

Digital tools usage

Product knowledge

Teamwork

Multitasking

Communication

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment. You will develop product knowledge, demonstrate technology solutions, and guide shoppers through service plans and devices, aiming to deliver a personalized experience.

The role emphasizes customer interactions, digital tool usage, and teamwork across channels. 6 months of customer service or sales experience is preferred, and high school diploma or GED is required. Travel is no.