Mobile Tech & Service Specialist

T-Mobile US Inc.; Brunswick (ME); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Health/dental/vision insurance

Job summary

T-Mobile US, Inc. is seeking a role to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction, digital tools, and service plan recommendations. Training will be provided to help you grow with the team and deliver excellent customer experiences that

Qualifications

• Change Agility is required.
• Communication is required.
• Customer Problem Solving is required.
• Customer Service is required.
• Engaging People is required.
• Multitasking is required.
• Sales is required.
• Teamwork Orientation is required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile US, Inc. is seeking a role to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction, digital tools, and service plan recommendations. Training will be provided to help you grow with the team and deliver excellent customer experiences that