Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Town of Plattsburgh (NY); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off

Paid holidays

Job summary

At T-Mobile USA, Inc., a user-centric retail role is available in New York. The Mobile Associate assists customers with technology and service needs in a fast-paced store, building product knowledge and guiding shopping journeys while fostering strong relationships.

The position emphasizes customer interaction, digital tool usage, and service-plan recommendations. It offers comprehensive benefits and opportunities for growth within a supportive team environment, with on-the-job training and

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service or sales experience in retail.
• Willingness to complete training and learn processes.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans and product features using digital tools.
• Complete training to learn retail processes and wireless technology.
• Collaborate with colleagues to ensure a seamless customer experience.
• Take on additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

At T-Mobile USA, Inc., a user-centric retail role is available in New York. The Mobile Associate assists customers with technology and service needs in a fast-paced store, building product knowledge and guiding shopping journeys while fostering strong relationships.

The position emphasizes customer interaction, digital tool usage, and service-plan recommendations. It offers comprehensive benefits and opportunities for growth within a supportive team environment, with on-the-job training and