Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Columbus (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a mobile associate role focused on assisting customers with technology and service solutions in a fast-paced retail environment. You will build product knowledge and demonstrate network plans to support purchase decisions and customer satisfaction.

On-the-job training is provided, with opportunities to grow into a Mobile Expert role and participate in incentive programs. Equal opportunity employment and comprehensive benefits accompany daily responsibilities.

Qualifications

• Strong customer service and sales capabilities with a focus on technology solutions.
• Ability to use digital tools to demonstrate plans and features.
• Willingness to participate in training and retail process knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Change agility

Multitasking

Teamwork

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a mobile associate role focused on assisting customers with technology and service solutions in a fast-paced retail environment. You will build product knowledge and demonstrate network plans to support purchase decisions and customer satisfaction.

On-the-job training is provided, with opportunities to grow into a Mobile Expert role and participate in incentive programs. Equal opportunity employment and comprehensive benefits accompany daily responsibilities.