Mobile Tech & Service Specialist

T-Mobile; Burbank (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual Stock Grant

Medical, Dental and Vision Insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engaging customers and delivering personalized device and service solutions in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to showcase network coverage and benefits, while fostering lasting relationships. The role emphasizes completing training, staying knowledgeable about products and processes, and engaging customers through needs-based demonstrations.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engaging customers and delivering personalized device and service solutions in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to showcase network coverage and benefits, while fostering lasting relationships. The role emphasizes completing training, staying knowledgeable about products and processes, and engaging customers through needs-based demonstrations.