Mobile Tech & Service Specialist

tmobile; Talladega (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental/vision

401(k)

Stock grants

Stock purchase plan

Paid time off

Parental leave

Tuition assistance

Job summary

T-Mobile in the United States is hiring Mobile Associates to assist customers with their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers from entry to checkout, with on-the-job training and incentive opportunities.

Join a team that values service, product expertise, and customer relationships, with growth paths, benefits, and a focus on helping customers get connected.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Change Agility

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring Mobile Associates to assist customers with their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers from entry to checkout, with on-the-job training and incentive opportunities.

Join a team that values service, product expertise, and customer relationships, with growth paths, benefits, and a focus on helping customers get connected.