Mobile Tech & Service Experience Specialist

tmobile; Olathe (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers, demonstrate technology and service plans, and guide shoppers through their purchases in a fast-paced retail environment.

The role emphasizes customer service, product knowledge, and digital tool usage, with training on retail processes and wireless tech innovations, a clear promotion path to Mobile Expert, and eligibility for an annual stock grant and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in retail preferred.
• Proficiency in communication, customer service, and problem solving.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers, demonstrate technology and service plans, and guide shoppers through their purchases in a fast-paced retail environment.

The role emphasizes customer service, product knowledge, and digital tool usage, with training on retail processes and wireless tech innovations, a clear promotion path to Mobile Expert, and eligibility for an annual stock grant and comprehensive benefits.