Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Dearborn (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers and guide them through wireless solutions in a fast-paced store setting.

You’ll build product knowledge, demonstrate features, and support shoppers throughout their journey, emphasizing satisfaction and loyalty. The role emphasizes digital tool usage, service plan recommendations, and collaboration with store teams to deliver a seamless customer experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers and guide them through wireless solutions in a fast-paced store setting.

You’ll build product knowledge, demonstrate features, and support shoppers throughout their journey, emphasizing satisfaction and loyalty. The role emphasizes digital tool usage, service plan recommendations, and collaboration with store teams to deliver a seamless customer experience.