Mobile Tech & Service Specialist

T-Mobile; Lawton (OK); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile is hiring for a Mobile Associate role in the United States. You will engage customers, demonstrate technology solutions, and guide shoppers through their journey with strong product knowledge and digital tools. Training is provided to build skills in service plans and wireless technology.

Expect a fast-paced retail environment with a focus on customer satisfaction, teamwork, and personal growth. The role offers on-site hours with competitive pay and access to broad benefits and

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions.
• Effective at balancing customer needs and performance goals.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer advocacy

Sales mindset

Team collaboration

Balancing customer needs

Age 18+

Work authorization

Education

High School Diploma/GED

6 months experience in customer service/sales

Job description

T-Mobile is hiring for a Mobile Associate role in the United States. You will engage customers, demonstrate technology solutions, and guide shoppers through their journey with strong product knowledge and digital tools. Training is provided to build skills in service plans and wireless technology.

Expect a fast-paced retail environment with a focus on customer satisfaction, teamwork, and personal growth. The role offers on-site hours with competitive pay and access to broad benefits and