Mobile Tech & Service Specialist

T-Mobile; Talladega (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Discounts

Job summary

At T-Mobile, retail roles focus on engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, aiming to improve satisfaction and loyalty.

Training completes as you develop skills in customer interaction, digital tool usage, and service plan recommendations, with emphasis on teamwork and adaptability to deliver a positive customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Demonstrated ability to adapt to changing customer needs and product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, retail roles focus on engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, aiming to improve satisfaction and loyalty.

Training completes as you develop skills in customer interaction, digital tool usage, and service plan recommendations, with emphasis on teamwork and adaptability to deliver a positive customer experience.