Mobile Tech & Service Specialist

T-Mobile US Inc.; O’Fallon (MO); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental & family leave

Tuition assistance

Discounts on mobile service & home 인터넷

Commuter and transit programs

Resumo da oferta

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers in a fast-paced retail setting, build product knowledge, demonstrate solutions, and guide them through their shopping journey.

You will develop skills in customer interaction, use of digital tools, and service-plan recommendations, with success measured by customer satisfaction and knowledge proficiency. The role includes training, teamwork across channels, and growth opportunities within a values-driven culture; all employees

Qualificações

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving skills.
• Ability to engage customers and multitask in a fast-paced environment.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conhecimentos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years old

Authorized to work in US

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

T-Mobile USA, Inc. is hiring Mobile Associates to assist customers in a fast-paced retail setting, build product knowledge, demonstrate solutions, and guide them through their shopping journey.

You will develop skills in customer interaction, use of digital tools, and service-plan recommendations, with success measured by customer satisfaction and knowledge proficiency. The role includes training, teamwork across channels, and growth opportunities within a values-driven culture; all employees