Mobile Tech & Service Specialist

T-Mobile US Inc.; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical, Dental and Vision Insurance

401(k) with company match

Paid Time Off and up to 12 paid period

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

The role emphasizes developing product knowledge and using digital tools to support decisions, with a focus on customer satisfaction and loyalty. The position includes completing training on retail processes and wireless technology, collaborating with teams, and contributing to a positive customer experience in a fast-paced

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Public Speaking

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology and service options, and guide them through their shopping journey.

The role emphasizes developing product knowledge and using digital tools to support decisions, with a focus on customer satisfaction and loyalty. The position includes completing training on retail processes and wireless technology, collaborating with teams, and contributing to a positive customer experience in a fast-paced