Retail Tech & Service Specialist

T-Mobile US Inc.; Fort Worth (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

At T-Mobile USA, Inc., a customer-focused retail role is available to assist shoppers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey in a fast-paced environment.

Success is measured by customer satisfaction, product proficiency, and effective use of digital tools. The position includes comprehensive benefits and opportunities for growth within the company.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle additional duties or projects as assigned.

Skills

Customer service

Sales

Team collaboration

Problem solving

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., a customer-focused retail role is available to assist shoppers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey in a fast-paced environment.

Success is measured by customer satisfaction, product proficiency, and effective use of digital tools. The position includes comprehensive benefits and opportunities for growth within the company.