Mobile Tech & Service Specialist

T-Mobile; Augusta (ME); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is a Retail Associate role focused on engaging customers and meeting their technology and service needs in a fast-paced environment. It emphasizes product knowledge, digital tool usage, and service-plan recommendations to enhance customer experiences.

The role involves training, teamwork, and contributing to store goals, with opportunities to grow and participate in incentive programs and stock grants.

Qualifications

• High School Diploma or GED required.
• 6 months customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is a Retail Associate role focused on engaging customers and meeting their technology and service needs in a fast-paced environment. It emphasizes product knowledge, digital tool usage, and service-plan recommendations to enhance customer experiences.

The role involves training, teamwork, and contributing to store goals, with opportunities to grow and participate in incentive programs and stock grants.