Mobile Retail Specialist — Tech Solutions & Service

T-Mobile US Inc.; Pottstown (Montgomery County); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k) Plan

Paid Time Off

12 Paid Holidays

Job summary

T-Mobile offers a customer-focused retail role supporting technology and service needs in a fast-paced environment. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while building skills in digital tools and service plan recommendations.

Role emphasizes customer interaction, teamwork, and achieving customer satisfaction. On-the-job training, competitive pay, and a broad Total Rewards package accompany opportunities for stock

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Change Agility

Engaging People

Customer Problem Solving

At least 18 years of age

Education

High School Diploma/GED

6 months customer service/sales experience (Preferred)

Job description

T-Mobile offers a customer-focused retail role supporting technology and service needs in a fast-paced environment. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while building skills in digital tools and service plan recommendations.

Role emphasizes customer interaction, teamwork, and achieving customer satisfaction. On-the-job training, competitive pay, and a broad Total Rewards package accompany opportunities for stock