Mobile Tech & Service Specialist

T-Mobile; Florida; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical/dental/vision insurance

On-the-job training pay

Job summary

At T-Mobile, we empower teammates with competitive pay and a comprehensive benefits package while you help customers choose the right technology and service solutions. This role focuses on delivering outstanding service in a fast-paced retail setting, using digital tools to explain plans and devices, and growing product knowledge through ongoing training.

Join a team that values customer relationships, collaboration, and growth opportunities, with transparent pay, training pay, and stock-based

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we empower teammates with competitive pay and a comprehensive benefits package while you help customers choose the right technology and service solutions. This role focuses on delivering outstanding service in a fast-paced retail setting, using digital tools to explain plans and devices, and growing product knowledge through ongoing training.

Join a team that values customer relationships, collaboration, and growth opportunities, with transparent pay, training pay, and stock-based