Mobile Tech & Service Specialist

T-Mobile US Inc.; Newberry (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will develop product knowledge, demonstrate solutions, and support customers throughout their shopping journey, with emphasis on digital tools and service plan recommendations. Role emphasizes customer interaction, fast learning, and teamwork to enhance satisfaction.

Qualifications

• Change Agility is required.
• Communication skills are required.
• Customer problem solving ability is required.
• Customer service experience is required.
• Engaging people and collaboration are important.
• Multitasking capability is required.
• Sales aptitude is required.
• Teamwork orientation is required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service experience

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will develop product knowledge, demonstrate solutions, and support customers throughout their shopping journey, with emphasis on digital tools and service plan recommendations. Role emphasizes customer interaction, fast learning, and teamwork to enhance satisfaction.