Mobile Tech & Service Specialist

T-Mobile US Inc.; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations, engage customers, and guide technology and service recommendations in a fast-paced store environment.

The role emphasizes building product knowledge, using digital tools, and delivering exceptional customer experiences while supporting team initiatives and sales goals. Training opportunities and comprehensive benefits accompany a path to growth and ownership opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Must be legally eligible to work in the United States.
• 18+ years of age.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations, engage customers, and guide technology and service recommendations in a fast-paced store environment.

The role emphasizes building product knowledge, using digital tools, and delivering exceptional customer experiences while supporting team initiatives and sales goals. Training opportunities and comprehensive benefits accompany a path to growth and ownership opportunities.