Mobile Tech & Service Specialist

T-Mobile US Inc.; Kansas City (KS); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and use of digital tools. The role emphasizes customer satisfaction and teamwork.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Change Agility

Multitasking

Teamwork

Problem Solving

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and use of digital tools. The role emphasizes customer satisfaction and teamwork.