Mobile Tech Sales Specialist

T-Mobile; Niles (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile is seeking a Mobile Associate to support in-store retail operations, helping customers with technology and service options in a fast-paced environment. You will build product knowledge, demonstrate features, and guide shoppers along their journey while delivering a great customer experience.

The role requires strong communication, problem solving, and teamwork. High school diploma and 6 months of customer service or sales experience are preferred; you will receive comprehensive training

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Ability to engage customers, upsell and explain products and services

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to support in-store retail operations, helping customers with technology and service options in a fast-paced environment. You will build product knowledge, demonstrate features, and guide shoppers along their journey while delivering a great customer experience.

The role requires strong communication, problem solving, and teamwork. High school diploma and 6 months of customer service or sales experience are preferred; you will receive comprehensive training