Mobile Retail Specialist - Tech & Service Expert

T-Mobile US Inc.; Laurel (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. The role emphasizes building product knowledge, using digital tools, and delivering a great customer experience across the shopping journey.

Candidates should have a High School Diploma/GED and at least 6 months in customer service or sales, preferably in retail. On-the-job training and opportunities for growth are part of the role.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on additional duties as assigned by management.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. The role emphasizes building product knowledge, using digital tools, and delivering a great customer experience across the shopping journey.

Candidates should have a High School Diploma/GED and at least 6 months in customer service or sales, preferably in retail. On-the-job training and opportunities for growth are part of the role.