Mobile Tech & Service Specialist

T-Mobile; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile is hiring for a Mobile Associate role in Orlando, Florida. The position focuses on helping customers, explaining wireless plans, and demonstrating technology in a fast-paced retail setting.

Success relies on customer satisfaction, product knowledge, and effective use of digital tools. New hires receive on-the-job training with an hourly pay structure and opportunities for incentives and stock grants as part of the Total Rewards package.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Change Agility

Multitasking

Teamwork Orientation

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate role in Orlando, Florida. The position focuses on helping customers, explaining wireless plans, and demonstrating technology in a fast-paced retail setting.

Success relies on customer satisfaction, product knowledge, and effective use of digital tools. New hires receive on-the-job training with an hourly pay structure and opportunities for incentives and stock grants as part of the Total Rewards package.