Mobile Tech & Service Solutions Specialist

UScellular Corp.; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, using digital tools to explain plans and features, and guiding customers through their shopping journey. Training is provided, with opportunities to advance and participate in company benefits.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service or sales experience in a Retail environment.
• Strong communication and problem solving skills.
• Ability to multitask in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change agility

Customer problem solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, using digital tools to explain plans and features, and guiding customers through their shopping journey. Training is provided, with opportunities to advance and participate in company benefits.