Mobile Tech & Service Specialist

T-Mobile; City of Plattsburgh (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental & vision insurance

Job summary

T-Mobile USA, Inc. invites applicants for a Mobile Associate role focused on assisting customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide shoppers while strengthening customer relationships and loyalty through effective use of digital tools and knowledge. The position includes on-the-job training, competitive base pay, potential incentives, and access to stock grants, employee stock purchase plan,

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales in Retail preferred.
• Demonstrated communication and problem-solving skills.
• Ability to thrive in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Customer Problem Solving

Multitasking

Engaging People

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. invites applicants for a Mobile Associate role focused on assisting customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide shoppers while strengthening customer relationships and loyalty through effective use of digital tools and knowledge. The position includes on-the-job training, competitive base pay, potential incentives, and access to stock grants, employee stock purchase plan,