Mobile Sales & Tech Specialist – Path to Expert

T-MOBILE USA, Inc.; Orlando (FL); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental, vision insurance

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a retail support role in Orlando, aimed at delivering personalized device and service solutions. You will engage customers, demonstrate network coverage, and build relationships through proactive service delivery in a fast-paced environment.

The position focuses on customer service, sales proficiency, and training completion to ensure a seamless customer experience. Base pay is hourly with incentive opportunities and competitive benefits.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in Retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Change agility

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail support role in Orlando, aimed at delivering personalized device and service solutions. You will engage customers, demonstrate network coverage, and build relationships through proactive service delivery in a fast-paced environment.

The position focuses on customer service, sales proficiency, and training completion to ensure a seamless customer experience. Base pay is hourly with incentive opportunities and competitive benefits.