Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Odessa (TX); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role focused on delivering personalized technology and service solutions. The position emphasizes customer service, sales proficiency, and using digital tools to demonstrate network coverage and benefits.

Excellent training programs accompany the role, with opportunities to advance within a fast-paced environment. Benefits include a comprehensive Total Rewards package and stock-related incentives for eligible employees.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in retail.
• Proficiency with digital tools and learning new systems.
• Willingness to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate role focused on delivering personalized technology and service solutions. The position emphasizes customer service, sales proficiency, and using digital tools to demonstrate network coverage and benefits.

Excellent training programs accompany the role, with opportunities to advance within a fast-paced environment. Benefits include a comprehensive Total Rewards package and stock-related incentives for eligible employees.