Mobile Tech & Service Expert

T-Mobile; Fair Oaks (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Commuter benefits

Transit programs

Job summary

T-Mobile USA, Inc. in the United States is seeking Mobile Associates to support retail operations and assist customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and help customers throughout their shopping journey. Training will build skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by business management.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Change agility

Education

High School Diploma/GED (Required)

Tools

Retail systems

Job description

T-Mobile USA, Inc. in the United States is seeking Mobile Associates to support retail operations and assist customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and help customers throughout their shopping journey. Training will build skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge.