Mobile Tech & Service Specialist

T-Mobile; Manchester (CT); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options. You will build product knowledge, demonstrate features, and assist customers along their shopping journey.

Key growth areas include customer interaction, using digital tools, and staying current with service plans and wireless innovations. This role emphasizes teamwork and delivering an excellent customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legal to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Change agility

Customer problem solving

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options. You will build product knowledge, demonstrate features, and assist customers along their shopping journey.

Key growth areas include customer interaction, using digital tools, and staying current with service plans and wireless innovations. This role emphasizes teamwork and delivering an excellent customer experience.