Mobile Tech & Customer Service Associate

T-Mobile; Bend (OR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and recommend technology and service solutions in a fast-paced environment. You will gain product knowledge, use digital tools, and complete training to grow skills in retail processes and wireless technology.

The role emphasizes customer interaction, problem-solving, and teamwork, with opportunities for advancement and access to comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced retail environment.
• Must be 18+ and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Legal eligibility to work in US

Education

High School Diploma/GED (Required)

6 months customer service or sales experience in Retail (Preferred)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and recommend technology and service solutions in a fast-paced environment. You will gain product knowledge, use digital tools, and complete training to grow skills in retail processes and wireless technology.

The role emphasizes customer interaction, problem-solving, and teamwork, with opportunities for advancement and access to comprehensive benefits.