Mobile Tech & Service Specialist

T-Mobile; Steamboat Springs (CO); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

On-the-job training

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology solutions, and guide them through the shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations to enhance the customer experience. The role emphasizes product knowledge, teamwork, and delivering personalized technology solutions while supporting store operations and loyalty-building efforts.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology solutions, and guide them through the shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations to enhance the customer experience. The role emphasizes product knowledge, teamwork, and delivering personalized technology solutions while supporting store operations and loyalty-building efforts.