Mobile Tech & Service Pro

T-Mobile; Madison (AL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Disability insurance

Life insurance

Pet insurance

Transit discounts

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a dynamic environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools and excellent service skills.

You will train to master retail processes, systems, and wireless technology while contributing to customer satisfaction and loyalty across channels.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a dynamic environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey using digital tools and excellent service skills.

You will train to master retail processes, systems, and wireless technology while contributing to customer satisfaction and loyalty across channels.