Mobile Tech Specialist

T-MOBILE USA, Inc.; Gloucester Township (NJ); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, showcase technology solutions, and guide them through their shopping journey in a fast-paced environment.

You will build product knowledge, demonstrate network and service options, and complete training to support retail processes and wireless technology innovations. This role emphasizes customer interaction, digital resource utilization, and team collaboration.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, showcase technology solutions, and guide them through their shopping journey in a fast-paced environment.

You will build product knowledge, demonstrate network and service options, and complete training to support retail processes and wireless technology innovations. This role emphasizes customer interaction, digital resource utilization, and team collaboration.