Mobile Tech & Service Specialist

T-Mobile; Georgia; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, use digital tools, and work with teammates to deliver a seamless shopping experience.

This role requires strong communication, problem solving, and sales skills; benefits include annual stock grants, competitive pay, and comprehensive health coverage.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, use digital tools, and work with teammates to deliver a seamless shopping experience.

This role requires strong communication, problem solving, and sales skills; benefits include annual stock grants, competitive pay, and comprehensive health coverage.