Mobile Tech & Customer Experience Specialist

T-Mobile; Issaquah (WA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off

Employee stock grants

Stock purchase plan

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, complete training, and collaborate with teammates to deliver a seamless shopping experience. The role emphasizes customer service, sales skills, and effective use of digital tools.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, complete training, and collaborate with teammates to deliver a seamless shopping experience. The role emphasizes customer service, sales skills, and effective use of digital tools.